Terms of service

OVERVIEW

Additional Charges, Refunds, and Order Policies at My Flowers 

At My Flowers , we prioritize customer satisfaction with our delivery services and product quality. Kindly review our policies below regarding additional charges, refunds, substitutions, and order changes:

Refunds and Additional Fees:

- ALL SALES ARE FINAL. REFUNDS WILL BE HANDLED ON A CASE-BY-CASE BASIS.

- Ensure accuracy of your delivery address to avoid additional fees. Address discrepancies may incur an extra charge determined by the carrier based on factors like carrier, number of boxes, distance, and service. Our representative will communicate the re-route fee from the carrier for your convenience.

Substitutions and Charges:

- In the rare event that a flower variety is unavailable, we will provide a substitution of equal or higher value at no extra cost. However, if you request a significantly more expensive substitution, we will charge the price difference accordingly.

Change and Cancellation Policy:

- Request any order changes within 24 hours of placement, subject to product availability.

- Cancellations must also be made within 24 hours through written email submission. Cancellation confirmation will be emailed once processed.

- Rush Orders are non-cancelable to cover processing fees. Cancelation fees apply.

Delivery Refusals:

- Refusal of deliveries at the time of delivery cannot be refunded. This policy applies to orders delivered on the scheduled date or 1 business day before or after. Refused deliveries result in assessment of the order cost.

- Our products are custom fresh-cut flowers shipped directly from the producer, making cancellations within 10 days non-refundable, in alignment with our cancellation policy.

At My flowers, we strive to provide exceptional service and fresh floral products. If you have any queries or require assistance, please feel free to contact us for further guidance