Refund policy

Return Policy at My Flowers Shop - Exceptional Service for Fresh Flowers

All purchases at My Flowers Shop are considered final to ensure optimal customer satisfaction. As our service involves perishable items sensitive to environmental factors like temperature, moisture, and light, exceptions are made only in cases of receiving defective products. Claims regarding such issues must be reported within 12 hours of flower receipt, accompanied by a photo of the arrangement sent to info@myflowersmiami.com.

We emphasize the perishable nature of flowers and their intricate care requirements. The recipient bears the responsibility of diligently following the care instructions provided by My Flowers Shop for maintaining the longevity of the floral arrangement.

While we strive to replicate the exact flowers depicted on our website, the unpredictable nature of perishable products may lead to variations. In such instances, we reserve the right to make flower substitutions to uphold the visual appeal and value of the piece without compromising quality.

At My Flowers Shop, we are dedicated to delivering exceptional service and fresh floral arrangements. Should you have any concerns or inquiries regarding our return policy, please don't hesitate to reach out for further assistance.